Here at VAIVA.AI, we provide a cutting-edge AI assistant that may easily fit into your office setting. Your use of our services, including our website and the AI technology we offer, is governed by these Terms of Use . You accept these Terms and our Privacy Policy by accessing or using our services. Our AI assistant has been carefully designed tomesh with the particular workflows, group dynamics, customer interactions, and proprietary knowledge base of your business. As a result, you may tailor its functions to your organization's specific requirements, making the assistant more than simply a tool but an essential component of your overall business plan. Users may train the AI with private data using this platform, which improves its functionality and increases its value to your business. Our goal is to equip your company with AI technology that increases productivity, spurs expansion, and turns data into useful insights.Description of Services

‍

1. The Service

‍

1.1 Service Description

We at VAIVA.AI provide a cutting-edge AI assistant that is made to adjust to and improve your company processes. With our service, users may utilise their own datasets, such as confidential knowledge bases, internal workflows, and customer interactions, to train the AI Assistant. The AI can now carry out a range of tasks that are especially catered to your requirements thanks to this training, including decision assistance, analytical insights, and customer service optimisation. Natural language processing skills enable the AI Assistant to comprehend and provide replies that resemble those of a person depending on the training it has received.

‍

1.2 Cliental Subscription

Subscription options: We provide a range of subscription options designed to meet the demands and sizes of diverse businesses. Access to the AI platform with different levels of customisation, data processing capabilities, and user assistance is included in each subscription. Our website provides information about various programmes, enabling companies to select the best service level.

Renewal and Cancellation: At the conclusion of each payment cycle, subscriptions automatically renew. Subject to the conditions of their selected plan, customers can modify, downgrade, or cancel their subscriptions at any time via their account settings.

‍
1.3 Data Management Ownership:

The information that users provide into the AI Assistant (called "VAIVA.AI") is entirely
their own. Your data is not claimed by VAIVA.AI. Our job is to make it easier for your
data to be processed and stored so that the AI can work.

Users give VAIVA.AI a limited, revocable, non-exclusive licence to use, copy, store,
change, and display data only in order to provide the subscribed services when they
upload data to our platform. Analysing data is one way to improve the capabilities and
performance of the AI.

Data Security and Privacy: We are dedicated to safeguarding the confidentiality and
integrity of your data. We protect your data against unwanted access, disclosure,
alteration, and destruction by putting in place industry-standard security measures. We go
into great depth in our privacy policy about how we manage and protect your
information.

‍
1.4 Authorizations and Limitations

In accordance with the conditions of their subscription plan, users are granted a non-
exclusive, non-transferable, and revocable licence to access and use our services. The
general limitations listed below are applicable:

‍

• It is prohibited for users to use the service in any way that would violate local,
  state, federal, or international law or for any illicit purpose.
• Users are not permitted to send unsolicited messages or use the site in any way
  that violates the rights of others.
• It is prohibited for users to disassemble, reverse engineer, or try to extract the
  software's source code.
• It is forbidden for users to tamper with the servers, networks, or service's
  functionality in any way.

‍

2. Restrictions

‍

2.1 Client Obligations

Customers who utilise VAIVA.AI's AI Assistant have certain obligations that are necessary for the safe and efficient operation of the service:

‍
Accurate Information:

As required by the service's registration form, customers must provide true, accurate, current, and full information about themselves. They are also responsible for maintaining the correctness of this information.

‍
Account Security:

It is the responsibility of each client to limit access to their computer and to keep their account and password private. Clients consent to taking accountability for any actions taken using their password or account.

‍
Law Compliance:

Users are in charge of utilising the service in accordance with all relevant laws, rules, and guidelines, including those pertaining to international communications, data privacy, and the transfer of technical or personal information.

Reporting Abuses:

Users are required to notify VAIVA.AI right away of any unauthorised use of the service or other security breach that they come to know of.

‍
2.2 Use restrictions

‍
The following guidelines apply to users of VAIVA.AI's AI Assistant in order to guarantee the secure and authorised use of our services.

Use of the service is prohibited for the following purposes:

‍

• Engage in or encourage any illicit activity.
• Store or send content that violates the rights of third parties to privacy, or that is libellous, illegal, or otherwise tortious.
• Send unwanted or repetitive messages, such as spam, in contravention of the law.
• Distribute or retain harmful software.
• Use spoofing, phishing, or other techniques to trick other service users.

‍

Utilisation of Resources: The integrity, functionality, and performance of the service, as well as the data it contains, cannot be tampered with or interrupted by users. It is forbidden to overuse resources in a way that compromises the services provided to other users or goes beyond the terms of the service agreement.

‍

2.3 Limitations on API Access

To maintain the security and appropriate usage of our technology, the following limitations apply to clients integrating VAIVA.AI’s AI Assistant via APIs:

‍

1. API Restrictions: In order to avoid placing an excessive amount of stress on the service's infrastructure, users must abide by the specified rate restrictions and use standards. Account access may be temporarily or permanently suspended for making too many queries to the API.
2. Security Procedures: Users are required to put in place suitable procedures to safeguard their API access credentials and to quickly report to VAIVA.AI  any instances in which they believe or actually have used the API for unauthorised purposes.
3. Data handling via API: Customers must make sure that the data they submit over the API is safe and conforms with all applicable privacy and data protection laws and regulations.
4. Revocation and Modification of API Access: VAIVA.AI retains the right, at any time and without responsibility, to revoke or alter API access for any reason, including but not limited to security concerns, exceeding agreed-upon use restrictions, and violations of these terms.

‍

3. Third-party Services

The AI Assistant of VAIVA.AI may be integrated with a range of external services to broaden and improve its functionality, providing customers with sophisticated features including comprehensive data analytics, smooth customer relationship management, and extra data storage options. Users are in charge of closely monitoring integration permissions and making sure that any third-party services fit their operational requirements and adhere to applicable privacy and data protection regulations before allowing them. The ability to perform a wider range of tasks and provide more thorough insights is made possible by these integrations, but it's important to remember that VAIVA.AI does not recommend these third-party services and disclaims any liability for their functionality, data security, or content management. Although disconnecting from third-party services may affect the performance of the AI Assistant and the user experience as a whole, users are still able to do so at any moment.

‍

4. Financial terms

The costs associated with using VAIVA.AI's AI Assistant are detailed in our subscription levels. Clients must pay in accordance with the billing terms that were mentioned at the time of membership; these periods may be annual or monthly. The fees mentioned above do not include any taxes, tariffs, or other comparable government levies of any kind, including value-added, sales, use, or withholding taxes that may be imposed by any jurisdiction. All taxes related to the purchases made by customers must be paid, with the exception of taxes based on VAIVA.AI's net revenue. The payment must be done using one of the payment methods that VAIVA.AI accepts, which include major credit cards, bank transfers, or other online payment platforms. VAIVA.AI has the right to stop or discontinue access to the AI services in the event that payment is not received. Before suspension or termination takes effect, customers will be notified so they may resolve any payment concerns and continue using the services uninterrupted.

‍

5. Term and Termination

5.1 Term of Agreement and Renewals

When a customer subscribes to the AI Assistant, the first term of the agreement with VAIVA.AI starts on that day and lasts for the duration of the subscription plan that they have selected. Unless either party gives written notice of non-renewal at least thirty days prior to the end of the current term, the agreement will automatically renew after the first term expires for consecutive renewal durations equal to the original term. Prior to any renewal term, VAIVA.AI has the right to modify pricing. If the client objects to the price change, they will be notified and given the option to stop using the service.

‍

5.2 Termination

Through their account management page, which offers the ability to either downgrade to a different plan or fully cease the service, customers may terminate their arrangement with VAIVA.AI at any moment. Additionally, VAIVA.AI has the right to end the agreement at any time for any reason, including but not limited to violating the Terms of Use, using the AI Assistant in an unlawful or unethical manner, or failing to pay fees when they become due. When this occurs, VAIVA.AI will give the client a written notice of termination that includes the grounds for the termination as well as the date the service will end.

‍

5.3 Impact of Termination

All access and powers given to consumers under the agreement shall end immediately upon termination. Users are required to stop using the AI Assistant and any associated services. any information kept on VAIVA.AI's platforms are subject to irreversible deletion following a grace period, unless mandated by law to retain data. Prior to termination, customers are urged to make copies of their data. At termination, final payments will be made, and consumers will be liable for any outstanding costs. If services are paid for but not used, there won't be any returns, unless VAIVA was the reason for the termination.

‍

6. Warranties and disclaimers

‍6.1 Warranties

VAIVA.AI guarantees the AI Assistant and all associated services will be rendered with a reasonable level of expertise and care. We promise that the programme will perform as specified in the user manual and that there won't be any appreciable reductions in functionality while the subscription is active. By adhering to industry-standard data protection procedures, we work to preserve the security, integrity, and confidentiality of every piece of information users provide to our platform.

‍

6.2 Disclaimers

VAIVA.AI makes no particular commitments about the AI Assistant other than those that are stated clearly in the warranty section. The offerings are made available "as is" and "as available". We specifically disclaim all additional claims, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any other warranties, whether explicit, statutory, or otherwise. We do not guarantee that the services will run without errors or without interruptions. The quality and kind of user-provided data greatly influences the AI Assistant's effectiveness, and VAIVA.AI disclaims all liability for decisions taken in response to AI advice. Additionally, VAIVA.AI makes no guarantees regarding the timeliness, accuracy, or reliability of any information gained through the services, nor does it guarantee that the AI Assistant will satisfy the needs of any particular user or provide the desired outcomes.

‍

7. Limitation of liability

VAIVA.AI, its affiliates, officers, employees, agents, suppliers, and licensors disclaim all liability to the maximum extent allowed by law for any indirect, incidental, special, consequential, or exemplary damages resulting from the use or inability to use the services, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. This covers, among other things, any inaccuracies or omissions in any content, as well as any loss or damage of any kind brought on by using the service or any content uploaded, transmitted, or otherwise made available via the services, regardless of whether the company was informed that such damages may occur.

‍

Furthermore, VAIVA.AI's entire responsibility for any claim arising under these terms, including any implied warranties, is capped at the amount you paid us to utilise the relevant service(s) during the previous year, or, at our option, we will re-provide the service(s) to you. The aforementioned damage restrictions are a vital part of the agreement that VAIVA.AI has with you. The aforementioned limits might not apply to all users because certain countries do not permit the exclusion or limitation of responsibility for consequential or incidental damages.

‍

8. Confidentiality

‍

8.1 Definition of Confidentiality

Any non-public information supplied by either party, whether verbally or in writing, that is marked as confidential or that, given the nature of the information and the circumstances surrounding its disclosure, should be understood to be confidential, is referred to as confidential information. This covers—without being limited to—technology and technical data, product designs and plans, business and marketing strategies, and commercial procedures that are made public by either side.

‍

8.2 Utilisation and Protection of Private Data

Both VAIVA.AI and the client consent to protecting each other's Confidential Information by using appropriate security measures. Each party undertakes to protect such private information with at least the same level of care, if not more than reasonable care. Only as much as is required to support the particular objectives of the agreement, such as the deployment, use, and upkeep of VAIVA.AI services, may Confidential Information be utilised. Without the other party's prior written consent, each party agrees to keep the other's confidential information private, with the exception of workers, contractors, and agents who are obligated to protect it from unauthorised disclosure in a way that is at least as protective as it is under these terms.

‍

8.3 Forced Disclosure or Access

If VAIVA.AI is legally required to disclose any of the customer's confidential information by government authorities, a court order, or other legal process, VAIVA.AI agrees to give the customer reasonable assistance, at the customer's expense, to contest the disclosure as well as prior notice of the compelled disclosure (to the extent permitted by law). In the event that the customer is a party to a civil proceeding in which VAIVA.AI is required to disclose Confidential Information and the customer does not object to the disclosure, VAIVA.AI will be reimbursed for the reasonable costs it incurred in gathering and granting secure access to the Confidential Information.

‍

8.4 Feedback

Users are encouraged to provide comments to VAIVA.AI about the functionality and effectiveness of the AI Assistant. You have no obligation to VAIVA.AI to utilise any feedback, comments, or recommendations you may have about VAIVA.AI or the services; VAIVA.AI is free to use them anyway they see appropriate. Such comments are regarded as non-proprietary and non-confidential. Without any obligations or restrictions of any sort, VAIVA.AI will be free to use, disclose, reproduce, licence, or distribute and exploit this input in any way it sees fit, whether or not it violates intellectual property rights.

‍

9. Data

‍9.1 User Data

User data is gathered by VAIVA.AI in order to facilitate service registration and access. Names, email addresses, and billing information entered during the registration process are examples of this, but they are not the only ones. We firmly believe in safeguarding the confidentiality and integrity of user information, and we will only utilise it for account administration, customer assistance, and service announcements, all in compliance with our privacy policy.

‍

9.2 User Submissions

When users submit data, information, content, or other items via VAIVA.AI, these are referred to as "User Submissions," and they remain the user's intellectual property. In order for VAIVA.AI to run and enhance the services, Users give the company a non-exclusive, worldwide, royalty-free licence to use, reproduce, distribute, and display User Submissions. Users are in charge of making sure their material complies with all legal requirements and permissions before sharing User Submissions, as well as that it doesn't infringe on any rights of third parties.

‍

9.3 Service Data

All information produced by the system as a result of user interactions with the VAIVA.AI services is referred to as service data. This includes use statistics, logs, and machine learning models tailored to user inputs. All Service Data is owned by VAIVA.AI, who utilises it for service upkeep, enhancement, and improvement. For analytical reasons, service optimisation, and guaranteeing VAIVA's security and operation, this data is essential.AI.

‍

9.4 Data Security

Strong organisational and technical safeguards are put in place by VAIVA.AI to safeguard any data handled via our services. We abide by all relevant laws and rules pertaining to data privacy, including GDPR for users in the European Union. We use encryption, access restriction, safe data storage, and frequent security audits as part of our data protection plans. Users are entitled to see their personal data, make rectification requests, and, in some cases, have their data deleted. Further information on the ways in which VAIVA.AI gathers, uses, and safeguards user data may be found in our extensive Privacy Policy.

‍

10. General terms

‍10.1 Publicity

VAIVA.AI has the right to utilise its clients' identities in its marketing materials. Clients may seek to be removed from this functionality by sending a formal, written request to customerservice@VAIVAAI.COM This enables VAIVA.AI to showcase noteworthy collaborations while granting users autonomy over their participation in those campaigns.

‍

10.2 Force Majeure

VAIVA.AI disclaims all liability for any delays or performance failures resulting from events outside of its control, such as strikes, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, malfunctions in the network infrastructure, or shortages of labour, materials, fuel, energy, or transportation facilities. The performance schedule will be adjusted in such cases to account for the length of the disruption.

‍

10.3 Changes

VAIVA.AI reserves the right, at any time, to make changes to these terms and any related policies by publishing an updated version on its website. Any modifications will be posted promptly, and your continuing use of the service after they are made will be interpreted as your agreement to them. It is recommended that users examine the conditions on a regular basis.

‍

10.4 The Parties' Relationship

Under these conditions, the parties are independent contractors. Nothing in these conditions is meant to, or will, establish a partnership or joint venture between the parties, or grant permission to any party to represent the other in any capacity.

‍

10.5 No Benefits to Third Parties

These terms are not meant to grant any other person or entity third-party beneficiary rights; rather, they are only meant to benefit VAIVA.AI and its users. This guarantees that in situations pertaining to agreements, only those parties directly involved have legal standing.

‍

10.6 Email correspondence

Users agree to receive electronic messages at the email address they enter when they join up for VAIVA.AI. Service notifications, administrative communications, and sporadic marketing materials are a few examples of these. Using their account settings, users can choose not to receive non-essential communications.

‍

10.7 Modification and Release

Any changes to these conditions or waivers thereof must be in writing and signed by VAIVA.AI. VAIVA.AI shall not be deemed to have waived any of its rights under these terms, nor shall any waiver of a breach of these terms be deemed to have waived any subsequent breaches.

‍

10.8 Ability to Sever

These terms shall not be construed as unlawful, void, or unenforceable in their entirety; rather, only that portion of these terms that is found to be so will be removed from the agreement, should any provision of these terms be found to be so by any arbitrator or court of competent jurisdiction.

‍

10.9 Assignment

Users may not transfer or assign their rights or responsibilities under these conditions without VAIVA.AI's prior written authorization. Nonetheless, as part of a business reorganisation, merger, or asset sale, VAIVA.AI may, at its sole discretion, assign its rights and duties under these conditions to any party.

‍

10.10 Regulation of Law and Location

Without respect to considerations of conflict of law, the laws of the jurisdiction in which VAIVA.AI has its headquarters shall govern all matters pertaining to VAIVA.AI and these conditions. The courts situated in the same jurisdiction shall have exclusive jurisdiction over any actions or processes pertaining to this agreement.

‍

‍

‍